Do you ship internationally?  

Currently we ship within Australia only.

How long does shipping take?

Orders are processed within 3 business days and delivery times vary depending on location. 

Is The Haven insulated?  

Yes, it includes an insulated interior suitable for lifestyle cooler use.

How much can it carry?  

We recommend a maximum load of 6kg.

How should I clean the bag?  

Spot clean with a damp cloth. Do not machine wash or tumble dry.

Is it heavy duty?  

No. The Haven is designed as a lifestyle cooler backpack for everyday use rather than heavy duty load carrying.

What is your returns policy?

We do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.

What if my item is faulty?

If your item arrives faulty or damaged, please contact us within 14 days of receiving your order.

We will review the issue and may offer one of the following:

• Replacement item
• Store credit

To request assistance, please go to the Contact Us form on the website